FAQs
WHAT ARE CUSTOMER SERVICE BUSINESS HOURS?
We have dedicated customer service representatives on hand Monday - Friday 10am - 5pm PST
We are closed on all major U.S. Public & Federal holidays
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, Discover and American Express. You also have the option of paying with PayPal.
HOW CAN I CONTACT YOU?
Any inquiries about returns, exchanges or general information can be answered by contacting us at info@ambyrchilders.com or filling out the contact form in the Contact Us section found in the footer
WHAT IS YOUR EXCHANGE OR RETURN POLICY?
Returns and exchange policy could be found HERE
WHAT IF I RECEIVED THE WRONG ITEM?
If you received the wrong item, email us at info@ambyrchilders.com or fill out the contact form in the Contact Us section found in the footer.
WHAT IF I PUT IN THE WRONG ADDRESS?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that you your address will be changed to the correct address in time.
Please email us at info@ambyrchilders.com or fill out the contact form in the Contact Us section found in the footer.
WHAT IF MY PACKAGE WAS RETURNED TO SENDER?
If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.
DO YOU SHIP INTERNATIONALLY?
YES! You can choose your desired option at checkout.
HOW DO I CARE FOR MY JEWELRY?
See Materials & Care page - HERE
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
All of our items are carefully packaged and wrapped individually. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. If a charm or chain is damaged upon arrival, please send us an email to info@ambyrchilders.com or fill out the contact form in the Contact Us section to file a claim. Some items may have variations because they are handmade or vintage.
DO YOU OFFER REPAIRS?
We do offer repairs for items that have been purchased within 20 days. Shipping charges apply. Contact info@ambyrchilders.com for more details. Repairs and cleaning services after 20 days of purchase are also available. Please contact us for an assessment and we will send you a free estimate.